Tele-Infiniti FAQ

Tele-Infiniti-CF is not plug-and-play. It requires installation. Make sure you have correctly followed the installation instructions (see First Installation: Instructions on page 3 of the Installation and user Guide).

If you are using BioGraph Infiniti, make sure the channel set you are using matches the communication protocol (see Setting the Encoder to the Correct Protocol on page 10 of the Installation and user Guide for more information).

If it still does not work, contact your dealer or Thought Technology for technical support.

Try these actions in the following sequence:

1. Make sure that the Adaptor is properly plugged into the PC, the encoder is ON and the Tele-Infiniti card is properly inserted into the encoder (the encoder CF LED should flash once when the card is inserted).
2. If you use BioGraph Infiniti, make sure the channel set matches the communication protocol (see Setting the Encoder to the Correct Protocol on page 10 for more information).
3. Open Tele-Infiniti CF Utility and verify that the Tele-Infiniti CF card is detected and registered (see Tele-Infiniti CF Utility, pages 12 and 13).
4. Close the application, open it again and start a new session.
5. If the Tele-Infiniti CF still does not work, place your encoder next to the Tele-Infiniti CF USB Adaptor and try again.
6. If it still does not work, turn off all Bluetooth or WIFI devices around and try again.
7. If it still does not work, close the application, turn the encoder OFF, unplug the Tele-Infiniti CF USB Adaptor, reconnect it and turn the encoder ON. Open the application again and try to start a session.
8. If it still does not work, restart your computer.
9. If it still does not work, contact your dealer or Thought Technology for technical support.

1. My encoder is still ON and the CF LED (white) is still ON. I moved my encoder closer to the Tele-Infiniti CF USB Adaptor, but it still does not work.
2. I accidentally turned my encoder off during the session. I turned it back ON.
3. The batteries died during the session. I changed them and turned the encoder back ON.
4. I accidentally removed the Tele-Infiniti CF card during a session. I have put it back.
5. I accidentally removed the Tele-Infiniti CF USB Adaptor during a session. I have put it back.

It takes several seconds for the system to retrieve the connection. Please wait. If the data are still not coming in, try these actions in the following sequence:

1. Close the application, turn the encoder OFF, unplug the Tele-Infiniti CF USB Adaptor, reconnect it and turn the encoder ON.
2. pen the application again and try to start a new session.
3. If the Tele-Infiniti CF still does not work, restart your computer.
4. If it still does not work, contact your dealer or Thought Technology for technical support.